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Personal data protection policy

Definitions

Client: any professional or natural person capable within the meaning of Articles 1123 et seq. of the Civil Code, or legal entity, visiting the website subject to these general terms and conditions.

Content: All elements constituting the information present on the site, notably text – images – videos.

Client Information: Hereinafter referred to as "Information" which corresponds to all personal data that may be held by L'Agenza for the management of your account, customer relationship management, and for analysis and statistics purposes.

User: Internet user connecting to and using the aforementioned website.

Personal Information: "Information which allows, in any form whatsoever, directly or indirectly, the identification of the individuals to whom it applies" (Article 4 of Law No. 78-17 of January 6, 1978).

The terms "personal data", "data subject", "processor", and "sensitive data" have the meaning defined by the General Data Protection Regulation (GDPR: No. 2016-679)

1 Website presentation.

Under Article 6 of Law No. 2004-575 of June 21, 2004 for confidence in the digital economy, the identity of the various stakeholders involved in the creation and monitoring of the online booking system Resamare is specified to users:
Owner: SARL L'Agenza – Immeuble le Forum 7 rue Saint-Exupéry 20600 Bastia
Publication manager: SARL L'Agenza
Webmaster: SARL L'Agenza
Host: OVH – 2 rue Kellermann 59100 Roubaix 1007

2 General terms of use of the site and services offered.

This web application constitutes an intellectual work protected by the provisions of the Intellectual Property Code and applicable international regulations. The client may not reuse, transfer or exploit for their own account all or part of the elements or works of the site.
Use of the Resamare web application implies full acceptance of the general conditions of use described below. These terms of use may be modified or supplemented at any time, so users of the site are invited to consult them regularly.
This website is normally accessible at any time to users. However, an interruption for technical maintenance may be decided by L'Agenza. The Resamare web application is regularly updated by the manager. Likewise, the legal notice may be modified at any time: it applies nonetheless to the user, who is invited to refer to it as often as possible to be aware of it.

3 Description of services provided.

The Resamare web application is intended to provide an online booking system allowing client registration, payment, and booking to a third-party company on that company’s website. L'Agenza strives to provide information as accurate as possible. However, it cannot be held responsible for omissions, inaccuracies, or failure to update, whether of its own doing or of the third-party partners providing the information.
All information on the site is indicative only and may evolve. Furthermore, the information on the site is not exhaustive and is subject to changes since it was put online.

4 Contractual limitations on technical data.

The site uses JavaScript technology. The website cannot be held liable for material or software damage related to the use of the site. Additionally, the user agrees to access the site using virus-free equipment and an updated, latest-generation browser. The Resamare application is hosted by a provider within the European Union in accordance with GDPR (No. 2016-679).
The goal is to provide a service ensuring the highest accessibility rate. The host ensures continuity of service 24/7. It may, however, interrupt service for the shortest possible periods, notably for maintenance, infrastructure upgrades, failures, or abnormal traffic.
L'Agenza and the host cannot be held liable in case of malfunction of the Internet network, phone lines, or hardware/software resulting notably from network congestion preventing access to the server.

5 Intellectual property and counterfeiting.

L'Agenza owns the intellectual property rights and holds the usage rights over all elements accessible on the online booking platform. Any reproduction, representation, modification, publication, or adaptation of all or part of the site elements, regardless of the means or process used, is prohibited, unless prior written permission is granted by SARL L'Agenza.
Unauthorized use of the site or any element it contains will be considered counterfeiting and prosecuted in accordance with Articles L.335-2 and following of the Intellectual Property Code.

6 Liability limitations.

L'Agenza acts as the publisher of this web application and is responsible for the quality and accuracy of the content it publishes.
L'Agenza cannot be held liable for direct or indirect damage caused to the user's hardware during access to the site using the Resamare system, whether resulting from using non-compliant hardware as described in point 4, or from the occurrence of a bug or incompatibility.

7 Electronic messaging

The client is informed of regulations regarding marketing communication, the Law of June 21, 2014 for confidence in the Digital Economy, the Data Protection Act of August 6, 2004, and the GDPR (No. 2016-679).

7.1 Purpose of processing

The contact data you provide via email is recorded for communication and prospecting purposes. It is collected in the interest of the company using the Resamare system to be able to contact and inform you, and will never be sold.

7.2 Data and retention period

Contact information is retained for three years from your last contact with the company unless still needed for legal compliance.

7.3 Rights of access, rectification, and objection

In accordance with current European regulations, users of the Resamare system have the following rights:

– Right of access: request info about the processing of your data and receive a copy.
– Right of rectification: correct inaccurate or incomplete data.
– Right to erasure: request deletion of data when conditions are met (e.g., withdrawal of consent).
– Right to object: object to data processing based on your specific situation, including for marketing purposes.
– Right to data portability: receive data in a usable format, applicable to data provided or generated through service usage.
– Right to restriction: request suspension of processing if specific conditions are met.

You can exercise your rights by contacting SARL L'AGENZA via registered mail at:
SARL L'AGENZA
10 Avenue Paul Giacobbi
20600 Bastia

You must specify which Personal Data you want L'Agenza to correct, update, or delete, along with identification (ID or passport).
L'Agenza has one month from receipt to respond.
Requests for data deletion are subject to legal retention requirements. Users can also lodge complaints with authorities such as the CNIL (https://www.cnil.fr/en/plaintes).

7.4 Non-disclosure of personal data

L'Agenza will not process, host, or transfer client data outside the EU or to countries deemed “inadequate” without informing the client. However, L'Agenza is free to choose subcontractors who meet GDPR standards.
L'Agenza commits to protecting data from unauthorized access. If a breach occurs, L'Agenza will inform the client promptly and communicate corrective actions.
Data may be processed by L'Agenza affiliates or subcontractors only for the purposes outlined.
Access to personal data is limited to customer service staff and authorized personnel.

8 Incident Notification

Despite best efforts, no internet or electronic storage method is 100% secure. We cannot guarantee absolute security. Our incident notification procedures follow legal obligations at national and European levels. We commit to fully informing clients about security issues and help them fulfill their legal obligations.
No personal data is published, exchanged, transferred, or sold without the user's knowledge. Only in case of L'Agenza being acquired may this information be transferred to the acquirer, who will be bound by the same data obligations.

9 Security

To ensure security and confidentiality of personal data, Resamare uses standard protections like firewalls, pseudonymization, encryption, and passwords.
During processing of personal data, L'Agenza takes reasonable measures to protect against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

9.1 Hyperlinks

The site using the Resamare system contains links to other websites. However, L'Agenza has no control over the content of those sites and assumes no responsibility for them.

9.2 “COOKIES”

A "cookie" is a small file sent to the user's browser and stored on their device (e.g., computer, smartphone). It includes information like the user's domain name, ISP, OS, and access time. Cookies will not damage the device.
L'Agenza may process data about your visit (pages viewed, searches) to improve site content and navigation.
Users can configure their browsers to accept or refuse cookies, either systematically or by source. Refusing cookies may limit functionality.
L'Agenza disclaims responsibility for degraded site functionality caused by user rejection of cookies or inability to save necessary cookies.
Cookie management differs per browser, and users may change preferences at any time.

10 Applicable law and jurisdiction.

Any dispute related to the use of the website using the Resamare booking system is subject to French law. Unless otherwise prohibited by law, exclusive jurisdiction is granted to the competent courts of Melun.

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General terms and Conditions of Transport

1) Important : By purchasing a ticket the passenger accepts all legal conditions of the General Terms of Transportation mentioned below.

2) Passengers' state of health- Pregnant women - Passengers with reduced mobility:

a- Health condition of passengers: Any particular state of health have to be notified at the reservation. In case of non-declaration at the reservation, the Captain may refuse boarding to passengers whose state of health is not compatible with the excursion without any refund or compensation of any kind can be claimed by the passenger.

The Captain has full authority to refuse boarding to anyone who has a physical or mental state including any condition caused by the consumption of alcohol or the use of drugs or medication, that could present a hazard or risk to himself, other Passengers, the crew or property.

In all the cases listed above, the passenger will be responsible for damage to himself, the ship, property and equipment, others passengers and others passengers property. The acceptance of the passenger on board by the Company does not deny his right to assert his reservations on the condition of the passenger, known or not by the carrier, at the time of boarding and / or when leaving the ship.

b- Pregnant women: Pregnant women are required to report their condition on booking. In case of non-declaration at the reservation, the Captain may refuse boarding to pregnant women without any refund or compensation of any kind can be claimed by the passenger. The Captain has full authority to refuse boarding according to the month of pregnancy and the weather forecast. The acceptance of the passenger on board by the Company does not deny his right to assert his reservations on the condition of the passenger, known or not by the carrier, at the time of boarding and / or when leaving the ship.

c- Passengers with reduced mobility: Passengers with reduced mobility are required to report their condition on booking. In case of non-declaration at the reservation, the Captain may refuse boarding to passengers whose disability is not compatible with the excursion without any refund or compensation of any kind can be claimed by the passenger.

3) Minor children: Unaccompanied children under 16 can not travel alone. They will be constantly under the care of parents or other accompanying person who is responsible, and can not travel in the ship unaccompanied. In any case the Company will not be held responsible for damage to minors in violation of what is stated above.

4) Animals: No pets are allowed aboard our semi-rigid boat, Le Bateau 2 (12 places). Only under-20kg-dogs are accepted aboard our passenger boat, Le Bateau 1 and only if they have been registered at the reservation. The Captain may refuse boarding to any passenger accompanied by an unregistered dog or a dog exceeding the authorized weight without any refund or compensation of any kind can be claimed by the passenger.

5) Cancellation of departure and refund:

a-Individual price: In case of cancellation of the departure by the Company, the ticket is fully reimbursed. It can not be asked for compensation of any kind by the customer.

In case of cancellation by the customer the ticket is neither modifiable nor refundable in the last 24 hours before the departure.

b- Group rate: In case of cancellation of the departure by the Company, the ticket is fully reimbursed. It can not be asked for compensation of any kind by the customer.

In case of cancellation by the customer the ticket is neither modifiable nor refundable in the last 4 days before the departure.

6) Modification of the excursion

The Company reserves the right, at the discretion of the Captain and for reasons inherent to navigation, to make stops other than those planned or to modify the initial route.

It is permissible for the Captain to tow, to assist ships in all situations, to divert, to make all rescues and transhipments.

Neither the Captain nor the Company shall be responsible for any diversions, alterations, interruptions of services or delays in ship departures and arrivals, or for non-coincidence in ship arrivals, departures or connections, and planes and trains.

7) Stopovers

Neither the Captain nor the Company can be held responsible in case of no-show of the passenger at the boarding of return at the stopovers. The costs of return caused by the non-presentation of the passenger remain entirely his responsibility. It can not be asked for reimbursement or compensation of any kind by the passenger.

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